Frequently Asked Questions
FAQ
General Questions
What sizes do you offer?
We offer sizes ranging from extra small to extra extra large! Please refer to our sizing guide HERE to find exact measurements!
How much do you donate and where does it go?
We donate 15% of all net profits to a charitable cancer organization called Sunshine Kids who provides exciting, positive group activities and opportunities for children with cancer!
How should I care for my apparel?
We recommend:
- Washing on a delicate cycle
- Machine washing cold
- Tumble dry low or hang to dry
Shipping Questions
How long does it take for my order to be processed?
All items have a processing time of 1 to 3 business days!
Do you ship internationally?
Yes! We ship worldwide. Packages leaving the US will be shipped to a regional hub and then to the destination country. Please keep in mind that international orders can take up several weeks to be delivered!
How can I track my order?
Once your item has been shipped, you can check your email to find your tracking number!
Returns questions
What is your return policy?
We offer a FREE 14 day full exchange or refund (U.S. only). We will 100% cover the shipping cost of item returns. Items must be unwashed, unworn, and undamaged.
How do I return an item?
Please reach out to our staff support at help@thecancerinitiative.com to initiate a refund! We will be more than happy to assist you!
When will I receive my refund?
Refunds will processed as soon as the item is received! Please allow up to two weeks for the refund to appear in your account!